The SMS-first communication checklist for outdoor service

# The 10-item SMS-first checklist 1. Publish your Twilio number on your website and Google Business Profile. 2. Turn on 'On my way' auto-texts in Settings. 3. Save 5 reply templates: Hello, On the way, Done, Invoice link, Reminder. 4. Set every new client's SMS opt-in to Yes at intake (with permission). 5. Send review-request texts an hour after payment lands. 6. Auto-remind stale invoices at 30/60/90 days. 7. Reply within 5 minutes during business hours — 4x conversion boost. 8. Use your first name in every message — "Mike here from GreenEdge". 9. Honor STOP replies automatically (built in — don't fight it). 10. Text photos of finished work — silent proof of quality.