SMS Terms & Opt-Out Policy

Service Pro Suite sends text messages on behalf of the service businesses that use our platform. Messages relate directly to services those businesses provide to you, and typically include:

• Appointment confirmations and reminders
• “On my way” notifications with estimated arrival time from your service provider
• Quote and invoice notifications
• Payment receipts and reminders
• Two-way conversation replies from the business you've engaged

You will only receive messages related to service you have requested or an existing service relationship. We do not send promotional or marketing texts on behalf of unrelated third parties.

Message and data rates may apply. Your mobile carrier may charge you for each SMS message you send or receive. Check with your carrier for details of your plan.

Message frequency varies depending on your service activity. On an active job you may receive 1–10 messages per week. During inactive periods you may receive no messages at all.

You may opt in to receive SMS messages from Service Pro Suite (or the service provider using Service Pro Suite) in any of the following ways:

• Checking the SMS opt-in box on a signup, quote, or booking form.
• Verbally providing consent to a service pro who records it in your customer profile.
• Texting a keyword such as YES, START, SUBSCRIBE, BEGIN, or UNSTOP to +1 (227) 368-0831.
• Replying YES to a confirmation message we send after you provide your mobile number.

After you opt in, you will receive a one-time confirmation reply describing the program name, message frequency, that message and data rates may apply, and how to reply HELP for help or STOP to cancel. If you have previously replied STOP, texting START, YES, UNSTOP, or SUBSCRIBE to the same number will resume messages.

Consent to receive text messages is not a condition of purchase. You must be the account holder of the mobile number or have the account holder's permission to opt in.

You can cancel the SMS service at any time. Just text STOP to +1 (227) 368-0831 (or reply STOP to any message you have received).

After you send the message STOP, we will send you a one-time reply confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from Service Pro Suite for the service provider you had opted in with. You may also use UNSUBSCRIBE, CANCEL, END, or QUIT as alternate opt-out keywords.

If you experience issues with the messaging program you can reply with the keyword HELP to any message. We will reply with instructions on how to use our service, opt out, and contact support.

You can also contact us anytime at support@serviceprosuite.com.

Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by network availability, cellular signal, or carrier system issues outside our control.

Supported carriers include (but are not limited to): AT&T, Verizon Wireless, T-Mobile, Sprint (T-Mobile), Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and most other US carriers.

Mobile information collected as part of SMS opt-in — including phone numbers, opt-in status, and opt-in source — is NEVER shared with or sold to any third party or affiliate for marketing or promotional purposes.

Full details are in our Privacy Policy. If you have questions about how your mobile number is used, email us at support@serviceprosuite.com.

You must be at least 18 years old (or the age of majority in your jurisdiction) to opt in to receive text messages, or have permission from a parent or legal guardian. You must own the mobile device on which you receive messages or have the account holder's permission.

We may update this SMS Terms & Opt-Out Policy from time to time. When we do, we'll update the Effective date above and, for material changes, provide additional notice. Continued participation in the messaging program after a change constitutes acceptance of the revised terms.

Questions about SMS messages? Reply HELP to any message, email support@serviceprosuite.com, or open a support ticket from within the app.